Terms & Policies

Multi Maldives is committed to protecting your personal information and your right to privacy.

Information We Collect

When you book our services or create an account, we collect your full name, email address, phone number, nationality, passport or national ID number, and payment details necessary to process your transaction.

How We Use Your Information

Your personal information is used to process bookings and issue tickets, send booking confirmations, schedule changes, and departure reminders, verify passenger identity at check-in, and comply with legal requirements of the Republic of Maldives.

Data Protection & Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, or disclosure. Payment information is processed through secure channels and is not stored on our servers.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only as required by law, with operational partners to fulfill your booking, or with your explicit consent.

Cookies

Our website uses essential cookies to maintain your session and remember your preferences. You may disable cookies in your browser settings, though this may affect website functionality.

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, please contact us at info@multimaldives.com.

Plans change? Here is how refunds work. Refund rules depend on service type and timing.

Standard Ticket (Non-Refundable)

All standard ferry ticket payments are strictly non-refundable once processed and confirmed. This applies to all payment methods. No-show passengers will not receive a refund, credit, or rebooking.

Flexi-Protect Ticket

Passengers who purchase Flexi-Protect at the time of booking are eligible for a full refund if cancelled at least 24 hours before departure. Cancellations within 24 hours of departure are non-refundable even with Flexi-Protect.

Cancellation by Multi Maldives

Weather cancellations are fully refundable or can be rebooked free of charge. If Multi Maldives cancels a trip due to weather, mechanical issues, or operational reasons, passengers will be offered rebooking on the next available departure at no extra cost, or a full refund to their original payment method.

Refund Processing

Approved refunds will be processed within 5-7 business days to the original payment method. Bank transfer refunds may take additional time depending on your financial institution. Refunds will be issued in the same currency as the original payment.

The safety of our passengers and crew is our highest priority.

Before Boarding

Arrive at the terminal at least 15 minutes before departure. Listen to crew announcements and follow boarding instructions. Inform the crew of any medical conditions or special assistance needs.

Life Jackets

Life jackets are available on all vessels for every passenger including children and infants. Wear your life jacket when instructed by the crew. Child-sized life jackets are available on request.

During the Journey

Remain seated at all times while the vessel is in motion. Keep hands and arms inside the vessel. Secure all personal belongings. Follow all crew instructions without delay.

Emergency Procedures

Familiarize yourself with emergency equipment locations upon boarding. In case of emergency, remain calm and follow crew instructions. Do not jump into the water unless instructed by the captain.

Prohibited Items

The following are strictly prohibited on all vessels: flammable materials, weapons, hazardous substances, alcohol, illegal drugs, and smoking (including e-cigarettes). The crew reserves the right to refuse boarding to anyone carrying prohibited items.

Weather Cancellations

Services may be delayed or cancelled during adverse weather for passenger safety. Passengers will be notified and offered alternative arrangements or a full refund.

Medical Emergencies

Basic first aid is available on all vessels. Alert the crew immediately if you experience a medical emergency. The captain will coordinate with authorities for assistance if required.

Service and reschedule fees explained.

Service Fees

Small service fees may apply to cover booking operations and payment processing. These fees are displayed during checkout before you confirm your booking.

Rescheduling Fees

Rescheduling is allowed up to 4 hours before departure. A reschedule fee may apply depending on the route and timing. The number of reschedules per booking is limited. Please check with our team for specific reschedule charges on your route.

GST / Tax

Applicable government taxes (GST) are included in the displayed fare. The total amount shown at checkout is the final price you pay, inclusive of all taxes.

Currency

All fares are listed in both MVR (Maldivian Rufiyaa) and USD (US Dollar). You may pay in either currency. The exchange rate is fixed and displayed at the time of booking.

Private Hire

Private hire fares are charged as a flat rate per vessel, with an additional per-passenger fee for extra passengers beyond the base capacity. Private hire bookings must be made at least 24 hours in advance.

What you must bring when traveling with Multi Maldives.

Required Documents

Valid photo ID is required at boarding. The name on your ticket must match your identification document exactly.

• Maldives citizens: National ID card
• International passengers: Valid passport
• Work permit holders: Valid work permit or visa details. Work permit documents must be uploaded during the booking process.
• Children: Age-specific ID or birth certificate. Children must be listed on a guardian's booking.

Name Matching

Names on booking and ID must match. Any discrepancy may result in denied boarding.

No valid ID may lead to denied boarding without refund.

Travel guidance for infants and children traveling with Multi Maldives.

Infants (0-2 years)

• Infants travel free on an adult's lap (one infant per adult)
• Each infant must be accompanied by a separate adult passenger
• Infants must be held securely by their guardian at all times during the journey

Children (3-10 years)

• Discounted child fare available on all routes
• Adult supervision required at all times
• Age verification may be requested at boarding
• Children must remain seated while the vessel is in motion

Booking Rules

• Children and infants cannot be booked without at least one adult passenger
• Maximum one infant per adult
• Child-sized life jackets are available on all vessels upon request

Safety

• Life jackets provided for all children and infants
• Children must remain seated onboard at all times
• Parent or guardian is responsible for child behavior and safety

Policies for young and older travelers.

General

Ferry travel has no minimum age. All ages are welcome on our vessels. Infants, children, and elderly passengers should inform the crew of any special assistance needs before boarding.

Unaccompanied Minors

Passengers under 12 must be accompanied by a responsible adult (18+). Unaccompanied minors will not be allowed to board. The accompanying adult must be listed on the same booking or present at the terminal.

Passenger Types

• Infant: 0-2 years — travels free on adult's lap
• Child: 3-10 years — discounted fare applies
• Adult: 11 years and above — standard fare applies

Age Verification

Multi Maldives reserves the right to request proof of age for passengers booked under child or infant categories. If age cannot be verified, the adult fare may be charged.

Fast, secure, and flexible payment options.

Accepted Payment Methods

• Cash payment at terminal
• Bank transfer (BML, MIB)
• Online payment (when available)

Bank Transfer

For bank transfer payments, verification will be completed within 24 hours of receipt. Your booking is not confirmed until the transfer is verified by our finance team. Please send your transfer receipt via email or through your account dashboard.

Payment Timeout

Unpaid bookings will be automatically cancelled after the payment deadline. Please complete your payment promptly after booking to secure your seats.

Security

All payment transactions are processed securely. We do not store full card details or banking credentials on our servers.

Currency

All fares are displayed in both MVR and USD. You may pay in either currency at the rate shown during booking.

Need to change your travel date or time? Here are the rules.

Reschedule Window

Bookings can only be rescheduled up to 4 hours before the scheduled departure time. Requests made after this cutoff cannot be accommodated.

Reschedule Limits

Each booking may be rescheduled a limited number of times. Once the reschedule limit is reached, no further changes can be made. The number of allowed reschedules depends on your route and ticket type.

Reschedule Fees

A reschedule fee may apply depending on the route and timing. The fee will be displayed before you confirm the change. Rescheduling is subject to seat availability on the new departure.

How to Reschedule

You can request a reschedule through your account dashboard under "My Bookings", or by contacting our team via phone or email. All reschedule requests are subject to availability.

Late Reschedules

Late reschedules (within the cutoff window) cannot be processed. If you miss your departure, the no-show policy applies and no refund or rebooking will be provided for standard tickets.

Information for expatriate workers traveling with Multi Maldives.

Work Permit Fare

A separate fare category applies to work permit holders on all routes. Work permit fares may differ from local and foreign passenger rates. The applicable fare is determined by the passenger type selected during booking.

Required Documents

• Valid work permit or employment visa
• Passport or valid photo ID
• Work permit document must be uploaded during the booking process

Document Upload

When booking as a work permit holder, you will be required to upload a copy of your valid work permit. Accepted file formats include images (JPG, PNG) and PDF. Bookings without a valid work permit upload may be subject to review or fare adjustment.

Verification

Multi Maldives reserves the right to verify work permit documents at check-in. Invalid or expired work permits may result in a fare adjustment to the applicable foreign passenger rate.

Travel more, earn more. Our loyalty program rewards frequent travelers.

How It Works

Every time you complete a paid trip with Multi Maldives, you earn loyalty points. Points are automatically added to your account once your booking is marked as paid and the trip is completed.

Earning Points

Points earned per trip vary by route. Some routes offer bonus point multipliers. Only paid bookings earn points — free-of-charge or cancelled bookings do not qualify.

Redeeming Points

When you accumulate enough points, you can redeem them for a free ride on eligible routes. The points threshold for a free ride varies by route and is displayed on the booking page. Points are automatically deducted when redeemed.

Account Required

You must have a registered customer account to earn and track points. Points cannot be transferred between accounts or exchanged for cash.

Expiry

Points remain valid as long as your account is active. Multi Maldives reserves the right to modify the loyalty program terms at any time with reasonable notice.

Transactional and Marketing Email

By providing your email address when booking or registering, you agree to receive transactional emails from us — booking confirmations, e-tickets, payment receipts, schedule updates, refund notifications, and other messages directly related to your booking.

What we send

• Booking confirmations and e-tickets at the time of purchase.
• Reminder emails before your scheduled departure.
• Notifications when a trip is cancelled, rescheduled, or affected by weather.
• Payment receipts, invoices, and refund confirmations.
• Account messages — password resets, verification links.

Marketing & newsletter

We may also send occasional promotional emails, special offers, and new-route announcements. These are opt-in only — you choose at the checkout step or from your account profile. You can unsubscribe at any time using the link at the bottom of any marketing email; transactional emails continue regardless.

How we protect your address

• We never sell, rent, or share your email address with third-party advertisers.
• Your address is shared with our payment processor and email-delivery provider only for the purpose of completing your booking.
• You can request deletion of your account and associated email at any time by contacting us.

Trouble receiving our email

If you don't see a confirmation, check your spam / promotions folder and add our sender domain to your safe-senders list. You can also re-send any e-ticket from My Bookings in your account.

Booking, Pricing & Refunds for Excursions

These terms apply to all excursion / day-trip bookings made through our platform — snorkelling trips, sandbank visits, dolphin cruises, fishing trips, and all multi-stop guided experiences.

Pricing & what's included

• The price displayed is per passenger unless explicitly noted as "per boat" or "per group".
• Inclusions (snorkel gear, refreshments, guide, etc.) are listed on the excursion's detail page. Anything not listed is not included.
• Currency is shown at checkout — Maldivians and work-permit holders pay in MVR; foreign visitors pay in USD.

Minimum group size & cancellation by us

Some excursions have a minimum number of passengers to operate. If the minimum is not reached by the cut-off time, we may cancel the trip and offer you either a full refund or a reschedule to a later date.

Cancellation by you

• More than 48 hours before departure — full refund.
• 24 to 48 hours before departure — 50% refund.
• Less than 24 hours or no-show — non-refundable.

Weather & safety

Excursions can be cancelled or shortened at the captain's discretion if weather, sea state, or safety conditions require it. In that case you'll be offered a full refund or a free reschedule.

Conduct & environment

• Listen to the captain and crew at all times — their instructions are for your safety.
• Do not stand on, touch, or feed coral or marine life.
• Take all rubbish back with you. The Maldives is one of the most pristine ecosystems on earth — please help keep it that way.
• Alcohol consumption on board is permitted only where local law and the operating vessel's licence allow.

Private Boat Charters

Private hire (private charter) gives you exclusive use of a vessel for a single trip — point-to-point transfer, cruise, or custom itinerary. These terms apply to every private hire booking made through our platform.

Pricing

• Charters are priced per boat, not per passenger. The price you see at checkout is the total for the whole vessel.
• Up to the boat's stated capacity, you can bring as many passengers as you like at no extra cost.
• Children, infants, and luggage do not change the price.

Advance booking

Private charters require at least 24 hours' advance notice in most cases. Some routes and vessels require longer — the booking page for each destination will show the minimum lead time.

Cancellation by you

• More than 48 hours before scheduled departure — full refund.
• 24 to 48 hours before departure — 50% refund.
• Less than 24 hours or no-show — non-refundable.

Cancellation by us

We reserve the right to cancel a charter for safety or weather reasons. If we cancel, you receive a full refund or a free reschedule — your choice.

What's included

• Captain and crew, fuel, life jackets, and basic safety equipment.
• The agreed route. Route changes during the trip may incur extra fees billed to the lead passenger.

Luggage & capacity

Each vessel has a passenger capacity and a luggage limit. Exceeding either is at the captain's discretion and may result in extra trips or refusal to depart.

Alcohol & conduct

Alcohol on board is at the captain's discretion and subject to local law. Disrespectful or unsafe conduct may result in the charter being terminated without refund.

Damage

You are responsible for damage to the vessel caused by your party beyond normal wear and tear. We reserve the right to charge the cost of repair to the lead booker.